FREQUENTLY ASKED QUESTIONS
Gift Boxes
What size are the gift boxes?
Small gift boxes are 7 x 7 x 4 - enough to make someone's day a little brighter with 2-3 products included.
Regular gift boxes are 9 x 9 x 4.5 - allowing you to cover all the bases with 3-5 products included.
Can I remove a product or two from a pre-curated gift box?
Yes! Please contact us if you'd like to make any adjustments to a pre-curated gift box & we're happy to switch things up for you.
Can I build my own gift box?
For sure! You'll need to send us an email with your request & we will work with you to get all the details.
We're currently working to get this option up on our website but it's trickier than you can imagine. Stay tuned!
I have a product that I'd love to include in your gift boxes!
Hooray! Get in touch with us - we can't wait to hear all about it!
Shipping & Delivery
How long is the shipping process?
We package & ship your box and/or products within 1-3 days of your order confirmation. Canada Post typically delivers your box within 5-10 business days. If you need your box sooner, please reach out to us & we'll see what we can do!
Where do you ship?
Great question! At this time, we are only shipping within Canada & to the United States. We hope to reach international shipping in the future. If you would like to ship a gift box or products abroad, please connect with us & we'll see what we can do!
Do you offer delivery or pick-up?
Yes! We deliver locally in the Hamilton area (Ancaster, Dundas, Grimsby, Stoney Creek), Waterdown, Burlington & Oakville OR if you'd prefer to pick-up your gift box or products, we're happy to arrange a time and place that is convenient for you.
Use the discount code LOCALDELIVERY at checkout if you live close by and we'll let you know when we're coming.
Returns
Can I return an item?
Unfortunately at this time, you are unable to return any items. All gift boxes & products are final sale. If your gift box and/or products were damaged during delivery, please reach out to us & we'll resolve the problem.