frequently asked questions

Gift Boxes

What size are the gift boxes?

Small gift boxes are 7 x 7 x 4 - enough to make someone's day a little brighter with 2-3 products included. 

Regular gift boxes are 9 x 9 x 4.5 - allowing you to cover all the bases with 3-5 products included. 

Can I remove a product or two from a pre-curated gift box?

Yes! Please contact us if you'd like to make any adjustments to a pre-curated gift box & we're happy to switch things up for you.

Can I build my own gift box?

Absolutely! Check out our "Build Your Own Gift Box" tab on our home screen. 

I have a product that I'd love to include in your gift boxes! 

Hooray! Get in touch with us - we can't wait to hear all about it!

Shipping & Delivery

How long is the shipping process?

We package & ship your box and/or products within 1-3 days of your order confirmation. Canada Post typically delivers your box within 5-10 business days. If you need your box sooner, please reach out to us & we'll see what we can do!

Where do you ship?

Great question! At this time, we are only shipping within Canada & to the United States. We hope to reach international shipping in the future. If you would like to ship a gift box or products abroad, please connect with us & we'll see what we can do! 

Do you offer delivery or pick-up?

Yes! We deliver locally in the Hamilton area (Ancaster, Dundas, Grimsby, Stoney Creek), Waterdown, & Burlington. Please select the local delivery option at checkout.  

Returns

Can I return an item?

Let's chat. Please connect with us at hello@millerboxco.ca and we're happy to discuss any issues!